3 Job Positions at Mantis Akagera Game Lodge – Deadline 15 December 2025 (Apply Now)

Introduction: Work at One of Rwanda’s Most Scenic Hospitality Destinations

Mantis Akagera Game Lodge, located within the breathtaking landscapes of Akagera National Park in Eastern Rwanda, has announced new employment opportunities for passionate, experienced, and service-driven individuals. Known for its world-class hospitality, premium eco-tourism experience, and commitment to sustainable operations, the lodge is part of the prestigious Mantis Collection—an internationally recognized brand under Accor Hotels.

For 2025, Mantis Akagera Game Lodge is recruiting for three key positions:

1. Porter & Relief Driver
2. Security Officer
3. Internal Auditor (Re-Advertised)

These positions are ideal for professionals who want to grow within the hospitality industry while working in an exciting environment surrounded by wildlife, conservation initiatives, and an international guest community.

This comprehensive guide gives you everything you need—including:
✔ Full job descriptions
✔ Qualifications
✔ Skills required
✔ Duties & responsibilities
✔ Application instructions
✔ Additional guidance to help you apply successfully

This expanded article ensures that job seekers understand each role in great depth and can confidently prepare competitive applications.

About Mantis Akagera Game Lodge

Before exploring the openings, it’s important to understand the work environment.

Mantis Akagera Game Lodge is part of Mantis Collection, a global hospitality brand known for luxury eco-lodges, boutique hotels, wildlife experiences, and sustainable tourism. Located in Akagera National Park, the lodge offers:

• Breathtaking views of the savannah
• Exceptional guest services
• High tourism demand, especially from international travelers
• A strong culture of professionalism, ethics, and conservation

Working here provides a unique combination of hospitality experience, nature exposure, and opportunities for career advancement within the Accor and Mantis global network.

1 JOB POSITION 1: PORTER & RELIEF DRIVER

Deadline: 15 December 2025

The Porter & Relief Driver position is ideal for individuals who enjoy a combination of guest-facing tasks and responsible vehicle management. This hybrid role plays a key part in ensuring seamless guest arrival experiences and safe transportation operations within the lodge.

Department

Rooms Division – Front Office

Reports To

Front Office Manager

Job Purpose

The Porter & Relief Driver is responsible for two major functions:

1. Driving hotel vehicles safely and professionally

The driver ensures safe and lawful transportation of guests, staff, and hotel goods while maintaining excellent vehicle care and compliance with transportation laws.

2. Performing porter duties during guest check-in and check-out

This includes luggage handling, escorting guests to rooms, and explaining room features and hotel facilities.

This role directly influences the guest experience and creates some of the first and last impressions visitors have of the lodge.

DRIVER RESPONSIBILITIES

1. Ensuring Safety & Lawful Driving

The driver must:

• Obey all national traffic laws
• Ensure passengers always wear seat belts
• Prioritize road safety under all conditions

This is crucial because the lodge operates in a wildlife environment where road safety is essential.

2. Vehicle Inspection & Maintenance

Daily checks include:

• Fuel levels
• Brake function
• Headlights and indicators
• Tyres & overall condition

Any mechanical issue must be immediately reported to the Head of Department and Maintenance Manager.

3. Vehicle Cleanliness & Upkeep

The driver must keep the vehicle clean, both inside and outside, at all times. The lodge holds drivers accountable for any negligence, misuse, or avoidable damage.

4. Logbook Management

Accurate log entries include:

• Date
• Purpose of trip
• Mileage
• Fuel receipts
• Signature after every trip

5. Vehicle Use Policy Compliance

The lodge vehicle is for official use only, strictly following instructions from the Head of Department or General Manager.

6. Accident Reporting

Any incident must be reported immediately and accurately:

• Details of the other party
• Location
• Time
• Witnesses

7. Documentation & Licensing

Drivers must keep:

• A valid driver’s license
• Updated vehicle papers
• Lodge vehicle insurance and documentation copies inside the vehicle

8. Alcohol-Free Policy

Driving under the influence is strictly prohibited and punishable by law and company disciplinary codes.

PORTER RESPONSIBILITIES

1. Guest Welcoming

Porters provide the first impression of the lodge by offering:

• Warm greetings
• Professional service
• Courteous assistance

2. Luggage Handling

This includes:

• Assisting guests at arrival
• Safely delivering luggage to rooms
• Handling belongings with respect and care

3. Escorting Guests to Rooms

Porters must explain:

• Lighting system
• Air-conditioning usage
• TV controls
• Room facilities
• In-room safety guidance

4. Knowledge of Hotel Operations

A porter must be fully informed about:

• Room categories
• Hotel services
• Amenities
• VIP arrivals
• Daily occupancy

5. Guest Requests & Follow-Up

Porters must:

• Respond instantly to guest needs
• Follow-up to ensure satisfaction
• Forward complaints to the supervisor

6. Area Familiarity

Because Akagera is a tourism area, porters must know:

• Nearby attractions
• Local tours
• Safari options
• Travel tips

RESPONSIBLE BUSINESS (PLANET 21)

The lodge follows Accor's environmental program. Staff are expected to:

• Promote sustainability to guests
• Reduce waste and energy use
• Support environmental initiatives

HEALTH & SAFETY RESPONSIBILITIES

Porters and drivers must:

• Know emergency procedures
• Identify hazards and report them
• Maintain hygiene and proper uniform
• Participate in safety training
• Ensure safety of guests during emergencies

Qualifications & Skills

✔ Secondary school diploma

✔ Driving license Category B & D

✔ 3+ years of driving experience

✔ Hospitality experience is an added advantage

✔ Fluent in English

✔ Excellent customer service skills

2 JOB POSITION 2: SECURITY OFFICER

Deadline: 15 December 2025

The Security Officer plays a critical role in maintaining safety within the lodge and ensuring guests, staff, and property remain protected at all times.

Job Purpose

To enforce a safe and secure environment by ensuring all employees understand and adhere to safety and security protocols in accordance with the lodge’s policies and Rwandan regulations.

KEY RESPONSIBILITIES

1. Safety System Management

• Surveillance systems
• Patrol routines
• Access control
• Restricted area monitoring
• Master key handling
• Alarm response

2. Emergency Preparedness

The Security Officer oversees:

• Fire evacuation drills
• First aid readiness
• Staff training on emergencies
• Coordination during incidents

3. Guest & Staff Protection

Responsibilities include:

• Handling theft cases
• Investigating accidents
• Managing assault or disturbance reports
• Ensuring orderly premises

4. Coordination with Government Agencies

Building strong relationships with:

• Local police
• Fire department
• Park authorities
• Community leaders

5. Managing Security Guards

The officer must:

• Supervise guard performance
• Conduct briefings
• Maintain schedules
• Ensure compliance

6. Security Reporting

Daily and incident reports include:

• Security risks
• Safety hazards
• Theft incidents
• Fire equipment status
• CCTV checks

Qualifications & Requirements

• Bachelor’s degree in any field
• 5+ years of professional security experience
• Valid security license and certifications
• Strong leadership and communication skills
• Ability to respond outside working hours
• Must hold a valid driving license

3 JOB POSITION 3: INTERNAL AUDITOR

Re-Advertised | Deadline: 15 December 2025

This is a high-responsibility position suitable for professionals with an audit or financial background.

Primary Objective

The Internal Auditor ensures all financial operations comply with:

• Internal controls
• Hotel policies
• Accounting standards
• Regulatory laws

The auditor conducts regular performance reviews, risk assessments, and revenue audits.

Key Responsibilities (Expanded)

1. Full Audit Cycle Management

Includes:

• Risk assessment
• Internal control evaluation
• Fraud detection
• Performance analysis

2. Revenue Audit

Daily revenue streams must be reviewed for:

• Accuracy
• Completeness
• Compliance

3. Reporting

The auditor must:

• Prepare detailed audit reports
• Present findings to management
• Recommend improvements
• Follow up on corrections

4. Compliance Monitoring

Ensuring adherence to:

• HACCP policies
• Safety & health standards
• Financial regulations

5. Operational Evaluation

Identify:

• Cost-saving opportunities
• Inefficiencies
• Risks

6. Training & Knowledge Development

The auditor must stay updated with:

• New auditing standards
• Best practices
• Sector regulations

Qualifications & Requirements

• Bachelor’s degree in Accounting/Finance
• 3+ years of audit experience
• CPA/ACCA is an added advantage
• CIA certification preferred
• Strong analytical skills
• High professionalism and confidentiality

How to Apply (All Positions)

Applicants should send:

• Cover letter
• Detailed CV
• Academic certificates
• Professional references
• Experience letters

All documents must be in a single PDF file.

Send to:
📧 daniel.nsengiyera@mantiscollection.com
📧 Cc: Nkurunziza.pacifique@mantiscollection.com

Deadline: 15 December 2025 at 5:00 PM.

Important Notes

• Only shortlisted applicants will be contacted.
• Phone calls are not allowed.
• Some positions may require working weekends and public holidays.
• Successful candidates must submit a criminal record.

Final Thoughts

These openings present an excellent opportunity for individuals seeking a rewarding career in hospitality, security, or auditing. Mantis Akagera Game Lodge offers a unique workplace surrounded by nature, rich culture, and vibrant tourism activities.

If you meet the qualifications, make sure to prepare your documents early and apply before the deadline.

 

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